Privacy Policy

Last Updated: 11/01/2024

Gardenbelle Shop LLC ("we," "our," "us") values the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or sign up for our services, including email and text marketing. By using our website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect personal information from you when you visit our website, place an order, sign up for our newsletter, or engage with us through text/SMS or email marketing. The information we collect may include:

• Personal Information: Name, email address, mailing address, phone number, payment information (credit card, billing details).
• Device Information: IP address, browser type, operating system, browsing activity, and referral information.
• Marketing Preferences: Preferences related to email and SMS communication, subscription status, and marketing consent.

We may also collect non-personal information such as browsing history, demographic information, and other data that cannot be used to directly identify you.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Process Orders: To fulfill your orders, process payments, and communicate about shipping and delivery.
• To Improve Customer Experience: To understand how you interact with our website and products and to enhance your shopping experience.
• To Communicate with You: To send you order updates, account notifications, customer service inquiries, and other transactional messages.
• For Marketing: To send you promotional materials, newsletters, special offers, and updates via email and/or text messaging.
• To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes, including fraud prevention.

3. Email Marketing

If you have signed up for our newsletter or made a purchase, we may send you emails to provide updates, special offers, and other marketing content.

By subscribing to our newsletter or opting in to receive marketing emails, you consent to receive marketing communications from Gardenbelle Shop LLC via Klaviyo, our third-party email service provider.

• You may unsubscribe from our email marketing list at any time by clicking the "unsubscribe" link at the bottom of any marketing email.
• We use Klaviyo to manage and store your email address for marketing purposes. Klaviyo follows data privacy laws and regulations to protect your information.

4. Text/SMS Marketing

If you have opted in to receive text messages from us, we will use your phone number to send you marketing content such as product promotions, sales, and updates.

• Opt-In: By providing your phone number and agreeing to receive text messages from us, you consent to receive marketing messages via SMS. We use Klaviyo as our SMS service provider to send you these messages.
• Opt-Out: You can opt out of receiving future SMS marketing messages at any time by replying with the keyword “STOP” to any text message we send you.
• Carrier Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

We use Klaviyo to handle text/SMS marketing. They adhere to applicable privacy laws and will only use your information for the purposes outlined in this policy.

5. Data Protection and Security

We are committed to protecting your personal data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of payment information, secure servers, and firewalls.

However, no method of transmission over the Internet or electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

6. Sharing Your Information

We may share your personal information with trusted third parties for the following reasons:

• Service Providers: We may share your data with third-party vendors who help us run our business, such as Wix.com (which hosts our website) and Klaviyo (which handles email and SMS marketing). These parties are required to handle your data in accordance with our privacy practices.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction.

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons) to enhance your experience on our website. These technologies help us:

• Remember your preferences and browsing history.
• Analyze website traffic and user behavior.
• Improve our marketing campaigns.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect some functionality of our website.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Accessing Your Data: You have the right to request a copy of the personal information we hold about you.
• Correcting Your Information: You can update or correct any personal information that is inaccurate.
• Deleting Your Data: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
• Opting Out of Marketing: You can unsubscribe from our email and SMS marketing lists at any time, as outlined above.

To exercise any of these rights, please contact us at hi@gardenbelleshop.com.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. Please see our Terms and Conditions where we clearly state that you must be of 18 years or older to use, browse, access, view and purchase from our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: hi@gardenbelleshop.comMailing Address: 10 Public Square, Hagerstown MD. 21740