All orders include tracking! A shipping confirmation email with a tracking link will be sent once your order ships, allowing you to monitor your shipment 24/7.
We cannot edit, change, or cancel an order after it has been placed. In cases where an incorrect address is provided, we must wait for the package to be returned to us before issuing a refund for the items only (shipping costs are non-refundable).
Shipping Options
We offer a variety of shipping speeds at checkout to suit your needs. Please note:
Shipping times are estimates and are not guaranteed.
If you do not select an expedited shipping option, we cannot ship your order faster than the standard processing time.
Please note: Preorder items are not eligible for expedited shipping, and their timelines may vary. Details can be found in item descriptions.
International Shipping
For orders outside the USA:
We do not partially fulfill international orders. All items must be available before shipment.
Orders typically ship in 4-6 days (or when all items are ready) via USPS. Delivery speeds vary by location:
Canada: ~1 week
Australia & UK: ~2 weeks
Other regions: ~2 weeks
Buyers are responsible for any import duty fees or taxes required by their country. Refusal of paying these fees will result in only a partial refund as we will not be able to refund shipping, packing charges, transaction fees or a restock fee.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of the package.
Order Updates
If your order hasn’t shipped after 7 days (excluding preorder items), please email us at hi@gardenbelleshop.com with your order name and number for assistance. Preorders typically take 3 weeks to process.
Lost or Damaged Mail
To receive any refund or replacement for lost or damaged mail, you must purchase Worry-Free Delivery during checkout.
If purchased, Worry-Free Delivery will allow you to open a claim with Seel in the event your package is lost or damaged. Seel will handle all refund or replacement requests directly.
Without Worry-Free Delivery, Gardenbelle Shop is unable to provide refunds, credits, or replacements for lost or damaged packages.
Preorder Items
Shipping speeds for preorder items vary. Please refer to the specific item description for details or contact us with any questions.
Apartment or Unit Addresses
If an apartment or unit number is omitted and the package is returned to us, we will refund for the items only (shipping costs are non-refundable). A new order must be placed to receive your items.
Thank you for supporting Gardenbelle Shop! If you have additional questions, don’t hesitate to contact us.
