Shipping Policy
Tracking + Address or order Change
All orders come with tracking! You will be emailed a shipping confirmation with a link to track your order 24/7 at the time of shipment. We cannot edit, change or cancel an order after it has been placed! No exceptions. In the case that you put the wrong address on the order, we will need wait for it to be returned before refunding for the items only, not the shipping.
SHIPPING SPEED
Our stock is not guaranteed. Any item is subject to being on preorder.
We offer 3 options for shipping at checkout:
STANDARD SHIPPING: order ships in 2-4 days and delivers within 7-10 days from shipping.
PRIORITY SHIPPING: order ships same or next day and delivers to you within 1-3 days of shipping.
DOES NOT EFFECT PREORDER ITEMS.
EVENT EXPRESS: order ships same or next day and delivers either next day or within 2 days of ordering.
International Shipping
International orders (outside USA) please note that we will NOT partially fulfill your order, meaning we will WAIT until all items are available to send before sending your order. Orders ship in 4-6 days, or when all items become available via USPS and delivery speeds depend on your location. Typically takes about 1 week for Canada, 2 weeks for Australia and UK, and 2 weeks for everywhere else. Buyer is responsible for knowing their country's import duty fees/taxes and paying those respected costs.
Shipping Cost
Shipping cost is based on your location and the weight of the package which is calculated at checkout.
Order Updates
If your order has not shipped after 7 days please email us at hi@gardenbelleshop.com to check on the status of your order. Most preorders take 3 weeks. Please include the name on your order as well as your order number.
Pre-order Items
Shipping speed is unique to the color or specific item, please read descriptions on pre-order items or reach out to us.
Lost Mail
In the case that your order says "delivered" but you have not received it, first, please check with a neighbor as it is in the wrong mailbox 99% of the time. Buyer is responsible for contacting USPS in the case of a lost package, however please alert us if you have not received your order.
Apartment/Units
In the case that you forget to include the apartment number on your order and it gets returned to us, we will refund for the items only, not the shipping. Please place a new order.
Return Policy
At Gardenbelle Shop, we aim for the smallest footprint possible throughout the entire process of knitting,
weaving, sewing and shipping our items. We list all measurements in the item descriptions and do our best to answer any questions you have via our website chat and Email. At this time we do not accept returns, but please contact us if there is a problem with your order. If you are not in love with your piece, you can also likely sell it on our buy sell trade page where many customers are shopping daily.
PRIVACY Policy
Privacy Policy
Last Updated: 11/01/2024
Gardenbelle Shop LLC ("we," "our," "us") values the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or sign up for our services, including email and text marketing. By using our website, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We collect personal information from you when you visit our website, place an order, sign up for our newsletter, or engage with us through text/SMS or email marketing. The information we collect may include:
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Personal Information: Name, email address, mailing address, phone number, payment information (credit card, billing details).
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Device Information: IP address, browser type, operating system, browsing activity, and referral information.
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Marketing Preferences: Preferences related to email and SMS communication, subscription status, and marketing consent.
We may also collect non-personal information such as browsing history, demographic information, and other data that cannot be used to directly identify you.
2. How We Use Your Information
The information we collect is used for the following purposes:
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To Process Orders: To fulfill your orders, process payments, and communicate about shipping and delivery.
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To Improve Customer Experience: To understand how you interact with our website and products and to enhance your shopping experience.
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To Communicate with You: To send you order updates, account notifications, customer service inquiries, and other transactional messages.
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For Marketing: To send you promotional materials, newsletters, special offers, and updates via email and/or text messaging.
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To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes, including fraud prevention.
3. Email Marketing
If you have signed up for our newsletter or made a purchase, we may send you emails to provide updates, special offers, and other marketing content.
By subscribing to our newsletter or opting in to receive marketing emails, you consent to receive marketing communications from Gardenbelle Shop LLC via Klaviyo, our third-party email service provider.
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You may unsubscribe from our email marketing list at any time by clicking the "unsubscribe" link at the bottom of any marketing email.
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We use Klaviyo to manage and store your email address for marketing purposes. Klaviyo follows data privacy laws and regulations to protect your information.
4. Text/SMS Marketing
If you have opted in to receive text messages from us, we will use your phone number to send you marketing content such as product promotions, sales, and updates.
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Opt-In: By providing your phone number and agreeing to receive text messages from us, you consent to receive marketing messages via SMS. We use Klaviyo as our SMS service provider to send you these messages.
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Opt-Out: You can opt out of receiving future SMS marketing messages at any time by replying with the keyword “STOP” to any text message we send you.
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Carrier Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
We use Klaviyo to handle text/SMS marketing. They adhere to applicable privacy laws and will only use your information for the purposes outlined in this policy.
5. Data Protection and Security
We are committed to protecting your personal data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of payment information, secure servers, and firewalls.
However, no method of transmission over the Internet or electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.
6. Sharing Your Information
We may share your personal information with trusted third parties for the following reasons:
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Service Providers: We may share your data with third-party vendors who help us run our business, such as Wix.com (which hosts our website) and Klaviyo (which handles email and SMS marketing). These parties are required to handle your data in accordance with our privacy practices.
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Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
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Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction.
We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons) to enhance your experience on our website. These technologies help us:
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Remember your preferences and browsing history.
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Analyze website traffic and user behavior.
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Improve our marketing campaigns.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect some functionality of our website.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data. These may include:
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Accessing Your Data: You have the right to request a copy of the personal information we hold about you.
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Correcting Your Information: You can update or correct any personal information that is inaccurate.
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Deleting Your Data: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
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Opting Out of Marketing: You can unsubscribe from our email and SMS marketing lists at any time, as outlined above.
To exercise any of these rights, please contact us at hi@gardenbelleshop.com.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. Please see our Terms and Conditions where we clearly state that you must be of 18 years or older to use, browse, access, view and purchase from our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: hi@gardenbelleshop.com
Mailing Address: 10 Public Square, Hagerstown MD. 21740
Terms and Conditions
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Last Updated: 11/01/2024
Welcome to Gardenbelle Shop! These Terms and Conditions (“Terms”) apply to your use of our website, gardenbelleshop.com, and all related services and products provided by Gardenbelle Shop LLC (“we,” “us,” or “our”). By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Introduction
Gardenbelle Shop is an ethically handmade, organic clothing brand committed to providing unique and sustainable apparel. By using our site, you agree to comply with these Terms and Conditions, which govern your use of the website and our services.
2. General Conditions
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You must be at least 18 years old to use this website or have the consent of a parent or legal guardian.
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You agree not to use our products for any unlawful purpose and to comply with all relevant laws in your jurisdiction.
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You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the service or the website without our express written permission.
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We reserve the right to refuse service or cancel orders at our sole discretion.
3. Accuracy of Information
We make every effort to provide accurate and up-to-date information on our website. However, we cannot guarantee the accuracy, completeness, or timeliness of the information provided. Prices, availability, and descriptions of products are subject to change without notice.
4. Products and Pricing
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All prices are listed in U.S. Dollars and are subject to change.
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While we strive to display products as accurately as possible, actual colors and appearances may vary depending on your monitor.
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Products may be listed as "in stock," but availability is not guaranteed. Some items may be on preorder, and availability will be confirmed upon checkout.
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We reserve the right to limit quantities, refuse sales, or discontinue products at our discretion.
5. Shipping and Delivery
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We offer shipping within the U.S. and internationally. Shipping fees will be calculated at checkout.
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Delivery times are estimates and may vary depending on your location and product availability.
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Any customs duties or import taxes for international orders are the responsibility of the customer.
6. Order Changes and Returns
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We do not accept changes to your order, including address changes, once an order has been placed.
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We do not accept returns or exchanges. Please carefully review the product listings and size charts before placing an order.
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If you need assistance with sizing, please reach out to us before purchasing.
7. Intellectual Property
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The name Gardenbelle is a registered trademark of Gardenbelle Shop LLC. Unauthorized use of this trademark is prohibited.
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Some of the designs and prints featured on our products are copyrighted. Reproducing or distributing any copyrighted material without permission is a violation of intellectual property rights.
8. Contact Us
If you have any questions or need assistance, feel free to contact us at:
Email: hi@gardenbelleshop.com
9. Dispute Resolution
Any dispute arising out of or related to these Terms or your use of our website shall be resolved through binding arbitration. The arbitration will be conducted in accordance with the rules of an arbitration body to be mutually agreed upon by the parties. The arbitration will take place in the state of Maryland, and judgment on the arbitration award may be entered in any court having jurisdiction thereof.
For more information on the arbitration body, please contact us at hi@gardenbelleshop.com.
10. Privacy and Personal Information
Your use of our website and services is also governed by our Privacy Policy (link to your privacy policy page).
11. Limitation of Liability
In no event shall Gardenbelle Shop LLC or its affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the website or purchase of products, including but not limited to lost profits, lost savings, or any other damages, even if we have been advised of the possibility of such damages.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Maryland, without regard to its conflict of law principles.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remainder of these Terms will continue in full force and effect.
14. Termination
We reserve the right to terminate or suspend access to our website and services for any violation of these Terms. Any obligations or liabilities incurred prior to the termination date will survive the termination of this agreement.
15. Entire Agreement
These Terms and Conditions, along with any other legal notices or policies published on our website, constitute the entire agreement between you and Gardenbelle Shop LLC. By using the website, you agree to abide by these Terms.
16. Updates to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Please review these Terms regularly to stay informed about any changes.
Thank you for shopping with Gardenbelle Shop! We are committed to providing you with ethical, handmade, organic clothing that you can feel good about.
Contact Information
If you have any questions about our Terms and Conditions, please contact us at:
Email: hi@gardenbelleshop.com